Square Online Store Review 2020

Back in 2018, Square, the payment processing giant, bought Weebly – one of our top-rated website builders. Having conquered the world of payments, Square now had everything it needed to tackle the world of ecommerce store building, and the Square store builder is the result. 

We’ll tell you upfront that this store builder is very, very similar to Weebly. However, it does boast some cool new features, as well as a free ecommerce plan (an absolute game changer). 

We’ve tested this online store builder, and it’s safe to say we were impressed at what this double act has produced. While we’d recommend Weebly for small businesses, we’d recommend Square for small ecommerce businesses, particularly if you already have a brick and mortar store. 

Read on for a full breakdown of what we liked, and what we didn’t like, about the Square store builder

Square Pros and Cons

Square Pros Square Cons
Very easy and quick to use Limited scope for customization
Great value, with a free plan too Few payment processing options
Responsive help and support Larger merchants will outgrow features

How Easy is Square to Use?

The Square online store builder is very easy to use, but you need quite a few details to hand in order to set up an account 

You need more details to set up a Square online store than you do with most website builders. Square wanted to know our:

  • Name, and the name of our company
  • Home and business address
  • Date of birth
  • Social Security Number

Square is a world class payments system, so it’s no wonder it’s hot on weeding out any fraudulent activity at the earliest stage. It’s a mild annoyance, but no bad thing in the long run.

Once you’ve made it through the sign-up process, it’s smooth sailing. Remember, this is Weebly’s software, and Weebly has the second highest customer score of any builder we’ve put through user testing – so we’re not surprised it was so simple.

There’s no risk of getting overwhelmed with options; you’re funnelled through the process of building a site, and you barely even realize it’s happening. Square builds you a site using Artificial Design Intelligence (ADI), using your answers to a tailored set of questions to determine your basic site layout. Other builders (including Site123 and GoDaddy) take a similar approach, and it can sometimes feel too simplified and limiting. In this case, we found the ADI-generated design to be a genuinely helpful jumping off point. There’s also plenty of scope for extra customization at the end, so you’re free to put your own stamp on it.

Square's designs

How Good Are Square’s Designs?

As we’ve established, Square uses ADI to build a site for you – and this comes with its own pros and cons.  

Using ADI comes with its own drawbacks. If you’re creative and want to build something from scratch, you may not enjoy this approach. And if you want to build a website that challenges the status quo, you might struggle.

However, there’s plenty to like about this approach, too. The main selling point, from our point of view, is that you’re building a site that takes into account best ecommerce practice specifically for your industry.

Don’t get us wrong, we love seeing blog and portfolio sites with crazy designs that push boundaries – but we don’t see ecommerce sites as the place to try anything radically different. You want to make the user’s experience as easy and familiar as possible, and a challenging or radical design could be all it takes to stop a visitor becoming a customer.

With this in mind, we think Square scores well for design. Your end product follows best practice, but there’s enough scope to put your own stamp on it. There’s plenty of white space, and the products are displayed in a really visual way.

The end result is a clean site that looks good, and is easy to navigate – an ecommerce store we’d be pleased to publish.

Square’s Sales Tools and Features

Square offers strong sales features, and will work particularly well if you already use the Square POS system in your brick and mortar store. The fact you can access all this for free makes it incredibly good value – something we’ll cover more in the ‘Pricing’ section.

Adding products

It’s easy to add products to your Square store, and crucially, to add variations of those products, too. You can even add modifiers, allowing customers to personalize their products – ideal if you’re selling gifts.

And setting up new categories is really easy. So easy, in fact, that Square will suggest categories for you based on how similar products are categorized across the web.

Adding a category with Square

Low on stock? Running a sale? By adding item indicators to your products (i.e. small labels such as ‘Only a few left!’ or ‘On sale’), you can create a sense of urgency to galvanize your customers. It’s easy to do through Square, but you’ll need to upgrade to a paid plan first.

Managing stock

Selling a product on your site, only to discover that you sold the last one in your store a few minutes ago, is every store manager’s worst nightmare. Good inventory management tools are crucial if you want to avoid embarrassing conversations, complex returns, and unhappy customers.

Fortunately, Square has you covered here. If you have a brick and mortar store already, and use Square as your POS system, this is when the combination really comes into its own. You can manage all inventory from your centralized dashboard, adding stock levels available in different locations. Keep this up to date, and Square will take care of the rest.

You can use Square to update your stock to reflect the following changes:

  • Stock received: Adds the number you enter to the current total for existing stock, and sets the stock number for new items.
  • Inventory recount: Replaces the current stock total with the number you enter, or sets the stock number for new items.
  • Restock return: Adds the number you enter to the existing stock total.
  • Damage: Decreases the stock number by the amount you enter.
  • Theft: Decreases the stock number by the amount you enter.
  • Loss: Decreases the stock number by the amount you enter.

Categorizing changes to inventory in this way makes it really easy to gain a clear picture and history of your physical or online store’s performance. It will also make your tax return much simpler.

Payment processing

While most ecommerce platforms will offer a whole range of payment processing options, with the Square store builder, your only real option is – well, Square. You can also add PayPal if you have a Performance or Premium plan.

Square is a great payment processor, don’t get us wrong – but the lack of choice sets it apart from larger ecommerce platforms.

Shipping options

When it comes to setting up your shipping, Square gives you plenty of options.

You’ll need to select how you’d like the delivery cost to be calculated for each territory you’re shipping to. You can do this in the following ways:

  1. Flat rate – apply a standard shipping rate for the order, regardless of its size.
  2. Free shipping –  either always free, or free when it meets certain criteria
  3. Order weight – adjusted rate so that heavier items have a higher delivery cost
  4. Order total – delivery rate is increased or reduced depending on the value of the order
  5. Item quantity – adjust delivery charge based on the number of items ordered
  6. Real time rates* – delivery charge is automatically calculated based on destination country, weight, and live shipping costs

* only available with a Premium account 

Square will use your ‘Shipping From’ address to check carriers and availability, so make sure this is up to date!

You can print shipping labels through your Square account (provided you have a Performance or Premium account), and then manually mark pending orders as shipped. This makes it super easy to keep track of what’s where.

Tax calculations

Manually calculating the right tax depending on where you’re selling it would be a logistical nightmare.

Therefore, sellers, rejoice at these three words: Automatic. Tax. Calculator.

If you’re shipping across states, Square will automatically account for the taxes in both states. If you’re shipping within your own state, it recognizes this too, and you’ll only get the one rate.

If you’re shipping to Canada, the country’s 5% tax rate will automatically be applied, with any additional territory-specific taxes added on top of this.

But once you leave the US and Canada, you’re on your own, and will have to manually add tax rates. This is a bit of a pain, but is actually pretty standard across ecommerce platforms. Even ecommerce heavyweight Shopify makes you input these figures manually.

It’s worth noting that Square has a clear disclaimer stating: ‘Tax compliance is your responsibility. We do not guarantee the applicability or accuracy of our tax tools. If you have any questions about your tax obligations, you should consult a professional tax advisor.’ Again, this is pretty standard practice across the platforms we review.

Square’s SEO and Marketing Tools

Square has good sales features – but does it have the marketing tools to make the most of them? 

SEO

SEO stands for Search Engine Optimization. It relates to how well your site is designed in order to have your products recognized by Google. Any small business knows that word of mouth is one of your most powerful marketing tools, but if you can get your product to rank on page one of the Google search results for popular ‘keywords’ (like ‘winter candle’, in our case), you’ll see your sales skyrocket.

Often, some simple tweaks are all it takes for Google to recognize that your product is what it is.  The Google bots are smart, but they can’t read pictures, and won’t be able to distill your beautifully-crafted product descriptions the way a human brain would.

Square product SEO

You need a place to spell out what your product is in plain English, which is exactly what Square provides. You can do the same for pages, too:

Square page SEO

Beyond this, there isn’t much you can change, and there’s little guidance on SEO best practice. This is a natural tradeoff for platforms that make it easy to build a site without coding – you can’t then go in to change the more complex stuff if you want to.

Overall though, we’d say Square holds its own in the SEO department, and will be more than sufficient for a small business. You just might want to do a bit of supplementary reading around the topic to set you up for success.

Pop-ups

Pop-ups can be a great way to advertise promotions and collect email signups. We actually use them a fair bit here on Website Builder Chart.

With Square, you can use pop-ups to:

  • Collect emails
  • Offer a coupon
  • Make an announcement
  • Verify age

We know from experience that poorly designed or very ‘in your face’ pop-ups will quickly put customers off, so we were pleased to see that the Square pop-up templates are all pretty nice:

Square pop ups

They’re easy to quit, and customizable too – a great tool for converting browsers into buyers.

Email

Your Square account is automatically configured to send the following emails:

  • Order confirmation
  • Items shipped
  • Items refunded
  • Items cancelled

If you upgrade to the Performance or Premium plan, you can also access:

  • Abandoned cart emails – send a follow-up to customers who add items to their basket, but leave your site before paying. Cart abandonment is thought to be as high as 80%, and around 40% of abandoned cart follow-up emails are opened, making this a super profitable tool.
  • Item reviews – reviews play a huge part in gaining customers, so an automated email encouraging customers to post a review on your site is a huge plus.

And of course, you can personalize the ‘theme’ and content of your emails to make them fit with your brand’s look and feel.

How Much Does Square Cost?

Square offers a free plan, plus three paid plans. But how do they differ, and which offers best value?  

Here’s a quick overview of the monthly price and transaction fees for each of Square’s plans:

Plan Monthly cost (when billed monthly) Monthly cost (when billed annually) Transaction fee
Free N/A N/A 2.5%
Professional $16 $12 2.5%
Performance $29 $26 2.5%
Premium $79 $72 2.25%
Good to know: If you use Square’s payment processor, you won’t incur any extra fees. If you use a different processor (e.g. Paypal), you may have to pay additional card fees.

The free plan is amazing value by its very nature. To pay nothing to access these features is a really rare option. But of course, there’s a tradeoff; in this case, it’s Square advertising in the footer of your site, and a domain name that ends ‘.square.site’. You’ll also only be able to process payments through Square, so won’t be able to add PayPal (or another processor) as an option.

You want your business to appear established, and these details can give the opposite impression. That’s why we wouldn’t recommend staying on the free plan for any real length of time, great value though it is.

To our mind, the Performance plan is Square’s sweet spot. You’re paying a little more than with the Professional plan, but it’s still very affordable at $26/month. For this price, you can send abandoned cart and customer review emails, both of which are really important tools for driving long-term growth for your business. Plus, you get to print shipping labels straight from your dashboard, and can add PayPal as a payment option.

If you’re automatically drawn to the Premium plan for the lower transaction fee, hold up!

If you anticipate earning enough through your online store that a 0.25% lower transaction fee is worth the extra $46/month, then kudos, you’re doing great! However, Square won’t be the right platform for you.

We’d point you instead in the direction of Shopify or BigCommerce, both of which are far better equipped to handle and scale a store as big as yours.

What Help and Support Does Square Offer?

Square offers support to all customers via phone, live chat, and email. You’re encouraged to find the answer first within the Square knowledge center, which contains around 180 articles. 

If you can’t find the answer by browsing yourself, Square will try to find the article for you based on your query. If you still need support, you can then choose how to receive it:

Square help and support
Click ‘I still need help. Let me talk to someone’, and you’ll be given options for phone, live chat, and email support

Phone

Square offers phone support across all plans, including the free one. Phone support is available:

  • Monday – Friday: 2 PM – 2 AM GMT
  • Saturday – Sunday: 4 PM – 1 AM GMT

You can either ring Square yourself (you’re provided with a pin number to enter, so the agent can easily find your account), or you can request a call back.

Live chat

Live chat is a quick and convenient way for customers to get in touch with suppliers, but we know all too well that the quality of live chat support can vary hugely from one supplier to another. So we put it to the test.

After we selected the live chat option, we were connected with an agent in around four minutes. We started off with an easy question: how can I create a product category for my site?

Square live chat

Bree was able to answer this quickly, and because she had responded to my account email earlier, she was able to send me a personalized link to the section within my own account where I could add a product category. All in all, it was a smooth process.

Next, we asked a question about transaction fees on the free account. The result wasn’t so instantaneous this time, but the answer was correct and helpful.

Square live chat

Bree also took our follow-up question concerning any additional card fees (there aren’t any, provided you use Square) in her stride. In conclusion, we’d be confident in recommending the Square live chat as a source of help.

Square Online Store Review: Summary

Square has impressed us with its Weebly-esque store builder. We’d happily recommend it to low-volume sellers, but would recommend a more scalable platform for those already selling high volumes, or with ambitions to do so.

Here’s a quick recap of each stage of our review:

Ease of use Square builds a website for you using ADI (Artificial Design Intelligence). It really couldn’t be easier.
Design Square’s designs are nice, and follow best practice – but there isn’t much scope for customization. If you want a more daring design, this isn’t the builder for you.
Sales tools and features Inventory management, shipping, and tax calculations are all quick to set up, and it’s easy to add products (and their variants). All of this is very simple, but there are limitations – when it comes to adding things like coupons, you simply don’t have the same volume of choice as you would with a larger ecommerce platform. There’s a glass ceiling here.
Marketing and SEO Decent SEO features (although we recommend doing some extra reading), and good marketing features, including email and pop-ups.
Help and support Available via live chat, phone, and email, plus an extensive knowledge center. We tested the live chat, and were impressed with the quality of the support.

And that’s a wrap! If there’s anything we’ve missed, or you’d like to share your own experience of using Square’s store builder, please pop a comment below – we’d love to hear from you.

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About Hannah Whitfield

Hannah Whitfield

I’m Website Builder Chart’s Content Manager, which means I’m in charge of checking everything written for our site, as well as writing my own articles.

I started writing about the wonderful world of the web around two years ago, and haven’t looked back since. Put simply, there’s never been a more exciting time to get online. Having tested all of the best website builders and ecommerce platforms on the market, I’m in a great position to help you do just that!

I hope you find our articles helpful, and please feel free to pop me a message with anything else you’d like to see here on Website Builder Chart.

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